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Frequently Asked Questions
Are wholesale sales available?
Yes, we offer wholesale sales starting from a minimum order of 20 units. For further details or to place a wholesale order, please reach out to us directly via Instagram direct message. You can also find more information at our Instagram account @printlevel3d
Do you offer custom design services?
Yes, we exclusively provide custom design services for wholesale purchases. Depending on the order volume and specific product modifications required, we can customize existing products or even develop entirely new designs. If you’re interested in custom products, feel free to contact us via Instagram.
International Shipping:
Do you ship internationally?
Yes, we ship our products worldwide. Domestic shipping within the United States is free. For international shipments to other destinations, shipping costs are the responsibility of the buyer.
Do you ship outside of the United States?
Yes, we fulfill both retail and wholesale orders for international destinations. In these instances, the customer is responsible for covering the shipping expenses. For inquiries regarding large purchases, please don’t hesitate to contact us. We’re confident we can find a suitable arrangement.
How long will it take to receive my order?
Orders typically take up to 10 days to be delivered from the time of purchase, depending on your location within the country.
What is your return policy?
At PrintLevel3d, customer satisfaction is our top priority. Should you encounter any issues with our products, please reach out to us without delay. We are dedicated to promptly and effectively resolving any concerns.
Initiating a Return:
Please send us a message outlining the problem you’ve experienced with the product. Include clear photos of the product displaying the defect or issue.
Our Commitment:
Upon receipt of your message, our team will carefully review the provided details and diligently work towards finding a satisfactory resolution. Whether it involves a replacement, repair, or refund, we are committed to ensuring your complete satisfaction with your PrintLevel 3D experience.
What materials are used in PrintLevel3d products?
We utilize PLA, an entirely natural and organic plastic derived from corn cob.
